Ashwin Gaidhani

Bringing over 25 years of deep expertise to Enterprise Service Management (ESM) and emerging technologies, Ashwin Gaidhani is a distinguished practitioner, advisor, and researcher. He has held influential roles, including global practice leadership and executive-level advisory, guiding organizations on IT service management, automation, and cloud technologies. His proficiency covers vital domains such as business transformation, ITES & ITIS, AIOps, CloudOps, and establishing metrics-driven practices. Ashwin is also a prominent ISG Lead Analyst and Research Partner, defining and leading significant ISG Provider Lens research initiatives across the U.S. and European markets, with a focus on hyperscalers (AWS, Google), ESM services and platforms, AI practice, intelligent automation, and Digital Engineering. His extensive background features impactful positions in technology operations, business consulting, and advisory within leading Global System Integrators (GSIs), independent software vendors (ISVs), and technology services companies. Ashwin provides expert guidance on successfully implementing technology practices, serving a wide range of industries including BFSI, manufacturing, and retail.